Support

Help is here.

Get the support you need by chat or phone, or find out more about our leading warranty and repair services.

HYDROGEN One Support Information

Learn more about the Media Machine. Review instructional guides and product manuals, quick start tips and more.


Quick Start Guides

Get up and running with the basic info you need for your new device.

User Manual

Welcome to your new device! Download the user manual for all the details on function, design, and specs.

User Forum

Discuss issues, ask questions, and find solutions from other RED and HYDROGEN One customers and experts.

Service Request

Get the best support needed for your device. If you’ve had an accident or there’s a software or hardware issue, we’ll work with you to get your device working like new.


Request Service

Send us any of your questions and we’ll do our best to respond with a solution.

Check Repair

Do you have a repair request in process? Check in on the progress of your repair.

Contact Repair Support

1 (844) H4V-USER 1 (844) 448-8737

Sun - Sat: 5AM - 5PM (PST)

email support

HYDROGEN One Support Information

Learn more about the Media Machine. Review instructional guides and product manuals, quick start tips and more.


Call Us

1 (844) H4V-USER 1 (844) 448-8737

Sun - Sat: 5AM - 5PM (PST)

email support

Order Support

Send us any of your questions and we’ll do our best to respond with a solution.

Order Assist

User Forum

Discuss issues, ask questions, and find solutions from other RED and HYDROGEN One customers and experts.

Join the Discussion

Kickstart your experience

Discover the most effective ways to put your RED HYDROGEN One to work capturing, sharing, and experiencing your world in immersive, holographic 4-View videos and images.

EXPLORE HYDROGEN ONE

Having trouble finding a solution?

Call 1 (844) H4V-USER or 1 (844) 448-8737

for our general helpline and speak to a specialist that will work with you and your issue. You may also contact us below and submit your issue.


submit request